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Delivery & Returns

Legal Stuff: BHMA Limited is the parent company of Pretty Maison at http://www.prettymaison.co.uk/

 

Deliveries: Our stock is quite extensive allowing all orders to be despatched within 2 working days of receipt of order by Pretty Maison.  However; In the event of an item being ‘temporarily out of stock’, we will notify you of the delay and despatch it as soon as it arrives in our warehouse from our suppliers. Our standard delivery charge is displayed ‘per order’ at the top of our home page.  For addresses in mainland UK. Please allow 2 working days for the goods to arrive. Deliveries are usually made within working hours (9 to 5.30) and may require a signature. For this reason you may like to nominate a secure delivery address where someone is available to sign on your behalf, if you are not able yourself. For non-mainland UK addresses (Islands and Highlands) please email us for delivery charges as these will be different to the UK mainland.

 

Returns: We have every confidence in our products, however, if you are in any way dissatisfied with your purchase or have changed your mind you may return it to us at your cost within 14 days of the delivery date, in the same condition that it was delivered and packed in its original packaging for a replacement, alternative product or refund.  We refund carriage at the basic cost of delivery.  If you have chosen to pay for a premium delivery, only the basic cost will be refunded.  Returned products are expected to be in their original condition.  If the product is not in fully saleable condition upon our receipt of it, we reserve the right to refuse a refund on the item/s for obvious reasons.  If a product is returned and is handled by yourself ‘more than is reasonable’ we reserve the right to deduct an appropriate percentage of the product value to enable its resale at a lower price.  Inseparable products like a ‘set’ cannot be returned as a ‘part set’, they must be returned in their entirety.  When returning goods, please use a carrier where your returned goods are adequately insured, and; you have proof of posting, as we have no responsibility for the actions of your nominated carrier, and cannot refund for missing or goods damaged during their return to us by your nominated carrier.  When returning an item please contact our office by email or telephone prior to despatch by yourselves, and; we will provide you with the returns address and a Returns Identification Number (RIN). 

 

Damages: Customers that receive goods which are *damaged, misrepresented, or not fit for their intended purpose, will of course either be entitled to a refund of replacement, whichever is deemed appropriate to the circumstances.  However; if your product/s received is/are damaged in transit, Pretty Maison must be notified within 24 hours of the receipt of the goods to qualify for a claim against the carrier.  Also the goods MUST have been signed for as ‘damaged’.  This means you would have acknowledged at the point of delivery that the goods were damaged, by either not signing at all, or signing and adding the word DAMAGED to your signature.  If you have signed for the goods as received ‘in good condition’ (not making it clear to the carrier the goods were damaged in transit) then; no liability for damage will be accepted by Pretty Maison (BHMA Limited as Parent Company), under any circumstances. To clarify; any damage recorded after signing ‘received in good condition’ could have happened after delivery.  Please also note that the statement UNCHECKED marked against your signature is not recognised by ANY carrier company, and as such; will be discounted.

 

HELP IS AT HAND; If you have received your goods in a damaged condition, and have not signed ‘received in good condition’ we can, and; want to help you.  Please take photographs of the outside packaging, inside packaging and the product itself to allow us to understand what damage has been caused in transit to your product/s and the possible cause of the damage.  Your pictures will be sent to the carrier company to establish a claim on your behalf.  Please make sure the pictures are clear and unambiguous.  You can upload them here please add some details to the Additional Information box to assist us.  The upload will record the time and date for you.  Please ensure you are within the 24 hours of the time and date stamp the carrier will have when you signed as damaged to allow entitlement to claim.

 

If your goods are misrepresented (wrongly described) on our website, or not fit for purpose, please contact us by email stating why.  You can also contact us via our customer services team on 01353 665141 and we will discuss any issues to conclude a mutually acceptable solution.

 

Nothing in this Returns Policy affects your statutory rights or your rights under any other contract you may have with us. Please also refer to our terms and conditions for further information relevant to our trading partnership with you.

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